User-focused technical writer and content designer with over 30 years of experience—specializing in clarity, accuracy, structure, and voice. Now also applying that expertise to evaluating and helping train AI language models for more trustworthy output.
Technical writing produces documentation—content that exists alongside the product, explaining how to use it. The content might be published to a separate website or to a system available in the product.
Content design produces the words in the product—onboarding text, headings, labels, buttons, error messages—treating language as part of the interface, not separate from it.
Centralized database credentials
Standards keep a product ecosystem’s user content consistent at scale—so it’s all part of the same trusted experience.
User-centered writing training
Evaluation depends on structured methods to get at what's true or needed. These samples apply that thinking to improve technical writing and a user experience.